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Mental health support

Moving can be such an exciting experience, but leaving your familiar surroundings and support networks behind can also be quite unnerving and stressful.
It is very important to find or set up your support structures as soon as possible.
Try to keep in contact with your mental health care professionals in South Africa, at least in the transition period. Most will offer online sessions.
Make sure you have enough medication with you for at least three months before moving to Germany.
As soon as you are settled in, find a mental health care professional in Germany. Waiting times can be very long, so the sooner you find someone, the better.
Make sure you get your medication prescriptions as soon as possible.

Finding a doctor can be challenging, especially if you are seeking an English-speaking physician. The following websites can help in your search. 

  • Jameda 
  • Med kolleg
  • Doctolib – can also book your appointment here
  • Therapyroute – Find Psychotherapists, Counsellors, Psychologists, Psychiatrists, Psychoanalysts, Mental Health Clinics, etc. near you.
  • Therapie.de – Search by location and language

We suggest you contact every practice close to you and see where you can get the earliest appointment.

We do have medical professionals, with a South African background, listed on our website. See the links below

💊 Need Advice on Medication in Germany?
If you have questions about the medication available in Germany, check out our  Contact a Pharmacist service on our website. You can send your questions directly to a South African pharmacist working in Germany.

Ask a SA Pharmacist in DE

Ask a Pharmacist A few pharmacists with South African backgrounds, now practicing in Germany, have kindly offered to assist our community. They can help by answering questions and providing guidance on possible substitutes for familiar South African pharmaceutical products. ⚠️ Important Disclaimer Always consult a qualified doctor or pharmacist before taking any medication. The information provided here is for general guidance only and should never replace professional medical advice, diagnosis, or treatment. Please note: The

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Getting an appointment/help faster

You may face long waiting times if you are on public medical aid in Germany. This is because a practice must pay large sums to get a “Kassensitz” license to be allowed to bill the public health system. It is easier to get an appointment when you are on a private medical aid.

Some suggestions on how to get an appointment faster:

  • Go to your house doctor (Hausartz) and get a referral to a specialist (Facharzt)
  • Ask that he add a “Dringlichkeitscode” 
  • Call 116117, they will ask for this code to organise an appointment with a specialist. You can also do it online 
  • When you use this service, you cannot choose the specialist

Selbstzahler - use with caution

Selbstzahler (self-payer) is not a form of health insurance in Germany, but a payment option sometimes used to access medical care more quickly, especially for a first specialist appointment. Patients pay the doctor’s invoice themselves, usually based on the official private fee schedule (GOÄ). This can be useful to obtain a faster diagnosis or initial assessment, after which follow-up care may continue under statutory insurance (GKV).
To avoid being billed privately by default, patients should clearly inform the practice before each follow-up appointment that future visits are to be charged to their Krankenkasse and confirm this again at reception. Patients should explicitly confirm with the practice that future appointments and treatments will be billed to their Krankenkasse. It is essential to note that Selbstzahler costs cannot be reimbursed later, and fees can accumulate quickly; therefore, this option should be used selectively and with clear communication.

Where to find help

Listed on our website

Candice Baker Life Coach

Bravely Me

Dr. med. Janine Benson-Martin – Medical Psychotherapy

Leigh-Ann Roode Psychologist

Gary Firer Psychotherapist / Psychotherapeut

Apps

In today’s fast-paced world, maintaining mental health is crucial. Apps can help you take proactive steps towards a healthier mind. For example, some apps can offer guided meditations and soothing sounds to reduce stress and improve sleep. You also get apps that connect you with licensed therapists for online counselling, and apps that track your emotional health and offer insights. Here are some suggestions:

Tips

  • Chat with friends and family at least twice a week, make fixed appointments if needed
  • Deep breathing techniques
  • Colouring in
  • Have a gratitude list
  • Have a list of things you can do that cheer you up and take your mind off things
  • Exercise is excellent to help fight depression and anxiety.
  • Get out in nature as often as possible
  • Sunshine
  • If you are so inclined, religious support groups and prayer

Resources on the web

Support from fellow South Africans

  • Ladies Table – South African Ladies in Germany Facebook Group
  • We have a WhatsApp group that you can join. To join the WhatsApp group, please contact us via email

South African Communities

South African Communities Find your people. Find your place. Living far from home can be lonely — but it doesn’t have to be. Across Germany, South Africans are gathering in churches, online groups, events, and everyday conversations. This page brings those communities together, so you can reconnect with familiar culture, shared experiences, and that comforting feeling of being understood. Church Groups American Protestant Church in Bonn – from August they will have an Afrikaans-speaking pastor,

Vocabulary

Downloadable file with English and German Terms –   Mental health

Emergency Contacts

Emergency Contacts The following numbers can be dialled in an emergency, either from a landline or mobile phone. 112The national emergency number. This can be used for any medical or fire/smoke/explosives emergency. It can also be dialled when someone is trapped or if you have witnessed a suicide attempt 110The national police force. Call this number in case of attempted theft or damage. An assault or risk to life Instructions Dial and wait to be

Electronic Prescriptions (E-Rezept)

Germany has implemented a new system for electronic prescriptions as part of their efforts to modernize their healthcare system. The electronic prescription system, also known as e-prescription, allows doctors to send prescriptions directly to pharmacies through a secure digital platform.

Visiting a doctor

Navigating Healthcare in Germany Visiting a doctor in Germany can feel overwhelming at first, but understanding how the system works will help you feel confident and prepared. When I first arrived in Germany, I was fortunate to travel back to South Africa frequently. I relied on that to manage my medical check-ups, avoiding visits to German doctors whenever possible. That strategy worked well—until I hurt my back and had no choice but to seek medical

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