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South Africans in Germany

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Emergency Contacts

The following numbers can be dialled in an emergency, either from a landline or mobile phone.

The national emergency number. This can be used for any medical or fire/smoke/explosives emergency. It can also be dialled when someone is trapped or if you witnessed a suicide attempt

The national police force. Call this number in case of attempted theft or damage. An assault or risk to life


  • Dial and wait to be connected to an operator. 
  • Clearly state the incident.
  • Indicate how many people require help and if any weapons or dangerous substances are involved
  • Indicate your location and explain how to reach you.
  • Answer all the questions asked and follow the operator’s advice.
  • Do not hang up until you are told to do so.
  • Try to keep your phone free after hanging up, as they may try to call back. See below for phrases


A service you can call at night if you feel uncomfortable on your way home. A volunteer will speak to you on the phone until you are safely home. They can dispatch emergency services if needed. It works throughout Germany and is a free service. You can use it on Sunday to Thursday from 21:00 until 24:00 and on Friday to Saturday from 22:00 until 02:00 the next morning  Save the number on your phone – 030 12074182

Other import numbers

116 117Non-emergency medical (doctor on call)
19 240Toxic substance emergency
19 295Alcoholics Anonymous
0711 70 10 70Air rescue
0800 111 01 11Suicide hotline
0800 111 03 33Kids and youth hotline / Kinder und Jugendtelefon
0800 111 05 50Parental hotline / Elterntelefon
0180 331 94 11AIDS hotline
116 111Hotline for Children to use
030 12074182Heimwegtelefon
Speak to someone while walking home alone
116 016Helpline for violence against womenHilfetelefon

German emergency phrases

I need a doctor Ich brauche einen Arzt.
I need a hospital Ich brauche ein Krankenhaus.
Call an ambulance! Rufen Sie einen Krankenwagen!
There’s been an accident Es gab einen Unfall.
It’s an emergency Es ist ein Notfall
I am in danger Ich bin in Gefahr
I’m feeling sick Mir ist schlecht.
I’m in pain Ich habe Schmerzen.
Can you help meKönnen Sie mir helfen
Policedie Polizei
Fire servicedie Feuerwehr
Rescue service der Rettungsdienst
Ambulanceder Krankenwagen
Pharmacy die Apotheke
Hospital Das Krankenhaus
Medicine die Medizin
Poisoning Vergiftungen
Heart attack Herzinfarkt
Stroke Schlaganfall
Choking Würgend
Difficulty breathing Schwierigkeiten beim Atmen
Wounddie Wunde
Bleeding Blutung
Concussion Gehirnerschütterung
Diabetic Diabetiker
Give birth Gebären

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