Emergency Contacts

The following numbers can be dialled in an emergency, either from a landline or mobile phone.

112
The national emergency number. This can be used for any medical or fire/smoke/explosives emergency. It can also be dialled when someone is trapped or if you witnessed a suicide attempt

110
The national police force. Call this number in case of attempted theft or damage. An assault or risk to life

Instructions

Dial and wait to be connected to an operator.
Clearly state the incident.
Indicate how many people require help and if any weapons or dangerous substances are involved
Indicate your location and explain how to reach you.
Answer all the questions asked and follow the operator’s advice.
Do not hang up until you are told to do so.
Try to keep your phone free after hanging up, as they may try to call back. See below for phrases

Heimwegtelefon

A service you can call at night if you feel uncomfortable on your way home. A volunteer will speak to you on the phone until you are safely home. They can dispatch emergency services if needed. It works throughout Germany and is a free service. You can use it on Sunday to Thursday from 21:00 until 24:00 and on Friday to Saturday from 22:00 until 02:00 the next morning Save the number on your phone – 030 12074182

Other import numbers

Number	Information	Website
116 117	Non-emergency medical (doctor on call)
19 240	Toxic substance emergency
19 295	Alcoholics Anonymous
0711 70 10 70	Air rescue
0800 111 01 11	Suicide hotline
0800 111 03 33	Kids and youth hotline / Kinder und Jugendtelefon
0800 111 05 50	Parental hotline / Elterntelefon
0180 331 94 11	AIDS hotline
116 111	Hotline for Children to use
030 12074182	Heimwegtelefon Speak to someone while walking home alone
116 016	Helpline for violence against women	Hilfetelefon

German emergency phrases

English	German
I need a doctor	Ich brauche einen Arzt.
I need a hospital	Ich brauche ein Krankenhaus.
Call an ambulance!	Rufen Sie einen Krankenwagen!
There’s been an accident	Es gab einen Unfall.
It’s an emergency	Es ist ein Notfall
I am in danger	Ich bin in Gefahr
I’m feeling sick	Mir ist schlecht.
I’m in pain	Ich habe Schmerzen.
Can you help me	Können Sie mir helfen

Police	die Polizei
Fire service	die Feuerwehr
Rescue service	der Rettungsdienst
Ambulance	der Krankenwagen
Pharmacy	die Apotheke
Hospital	Das Krankenhaus
Medicine	die Medizin

Poisoning	Vergiftungen
Heart attack	Herzinfarkt
Stroke	Schlaganfall
Choking	Würgend
Difficulty breathing	Schwierigkeiten beim Atmen
Wounded	Verletzt
Wound	die Wunde
Bleeding	Blutung
Concussion	Gehirnerschütterung
Diabetic	Diabetiker
Give birth	Gebären
Unconcious	Bewusstlos