The following numbers can be dialled in an emergency, either from a landline or mobile phone.
112
The national emergency number. This can be used for any medical or fire/smoke/explosives emergency. It can also be dialled when someone is trapped or if you witnessed a suicide attempt
110
The national police force. Call this number in case of attempted theft or damage. An assault or risk to life
Instructions
- Dial and wait to be connected to an operator.
- Clearly state the incident.
- Indicate how many people require help and if any weapons or dangerous substances are involved
- Indicate your location and explain how to reach you.
- Answer all the questions asked and follow the operator’s advice.
- Do not hang up until you are told to do so.
- Try to keep your phone free after hanging up, as they may try to call back. See below for phrases
Heimwegtelefon
A service you can call at night if you feel uncomfortable on your way home. A volunteer will speak to you on the phone until you are safely home. They can dispatch emergency services if needed. It works throughout Germany and is a free service. You can use it on Sunday to Thursday from 21:00 until 24:00 and on Friday to Saturday from 22:00 until 02:00 the next morning Save the number on your phone – 030 12074182
Other import numbers
| Number | Information | Website |
|---|---|---|
| 116 117 | Non-emergency medical (doctor on call) | |
| 19 240 | Toxic substance emergency | |
| 19 295 | Alcoholics Anonymous | |
| 0711 70 10 70 | Air rescue | |
| 0800 111 01 11 | Suicide hotline | |
| 0800 111 03 33 | Kids and youth hotline / Kinder und Jugendtelefon | |
| 0800 111 05 50 | Parental hotline / Elterntelefon | |
| 0180 331 94 11 | AIDS hotline | |
| 116 111 | Hotline for Children to use | |
| 030 12074182 | Heimwegtelefon Speak to someone while walking home alone | |
| 116 016 | Helpline for violence against women | Hilfetelefon |
German emergency phrases
| English | German |
|---|---|
| I need a doctor | Ich brauche einen Arzt. |
| I need a hospital | Ich brauche ein Krankenhaus. |
| Call an ambulance! | Rufen Sie einen Krankenwagen! |
| There’s been an accident | Es gab einen Unfall. |
| It’s an emergency | Es ist ein Notfall |
| I am in danger | Ich bin in Gefahr |
| I’m feeling sick | Mir ist schlecht. |
| I’m in pain | Ich habe Schmerzen. |
| Can you help me | Können Sie mir helfen |
| Police | die Polizei |
| Fire service | die Feuerwehr |
| Rescue service | der Rettungsdienst |
| Ambulance | der Krankenwagen |
| Pharmacy | die Apotheke |
| Hospital | Das Krankenhaus |
| Medicine | die Medizin |
| Poisoning | Vergiftungen |
| Heart attack | Herzinfarkt |
| Stroke | Schlaganfall |
| Choking | Würgend |
| Difficulty breathing | Schwierigkeiten beim Atmen |
| Wounded | Verletzt |
| Wound | die Wunde |
| Bleeding | Blutung |
| Concussion | Gehirnerschütterung |
| Diabetic | Diabetiker |
| Give birth | Gebären |
| Unconcious | Bewusstlos |
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