Emergency Contacts

The following numbers can be dialled in an emergency, either from a landline or mobile phone.

112
The national emergency number. This can be used for any medical or fire/smoke/explosives emergency. It can also be dialled when someone is trapped or if you have witnessed a suicide attempt

110
The national police force. Call this number in case of attempted theft or damage. An assault or risk to life

Instructions

Dial and wait to be connected to an operator.
Clearly state the incident.
Indicate how many people require help and if any weapons or dangerous substances are involved
Indicate your location and explain how to reach you.
Answer all the questions asked and follow the operator’s advice.
Do not hang up until you are told to do so.
Try to keep your phone free after hanging up, as they may try to call back. See below for phrases

Heimwegtelefon

A service you can call at night if you feel uncomfortable on your way home. A volunteer will speak to you on the phone until you are safely home. They can dispatch emergency services if needed.
You can use it from Sunday to Thursday from 21:00 until 24:00 and from Friday to Saturday from 22:00 until 02:00 the next morning. Save the number on your phone – 030 12074182. This is a Berlin-based landline number, but it works throughout Germany and is a free service. You do, however, pay for the call costs

Other import numbers

Number	Information	Website
116 117	Non-emergency medical (doctor on call)	116117.de
+49 3019 240	Poison control centre at Charite in Berlin. In emergencies call 112	First aid for poisoning
030 / 206 29 8212	Alcoholics Anonymous. For local numbers see a list here	anonyme-alkoholiker.de
0711 70 10 70	Air rescue (Luftrettung)	drf-luftrettung.de
0800 111 01 11 or 116 123	Suicide hotline	telefonseelsorge.de
0800 111 03 33	Kids and youth hotline / Kinder- und Jugendtelefon	nummergegenkummer.de
0800 111 05 50	Parental hotline / Elterntelefon	nummergegenkummer.de
0180 331 94 11	AIDS hotline	aidshilfe.de
116 111	Hotline for Children to use	nummergegenkummer.de
030 12074182	Heimwegtelefon – Speak to someone while walking home alone	Heimwegtelefon
116 016	Helpline for violence against women	hilfetelefon.de

German emergency phrases

English	German	Example (German)	Translation
I need a doctor	Ich brauche einen Arzt.	Ich brauche dringend einen Arzt!	I urgently need a doctor!
I need a hospital	Ich brauche ein Krankenhaus.	Können Sie mir den Weg zum Krankenhaus zeigen?	Can you show me the way to the hospital?
Call an ambulance!	Rufen Sie einen Krankenwagen!	Bitte, rufen Sie sofort einen Krankenwagen!	Please call an ambulance immediately!
There’s been an accident	Es gab einen Unfall.	Es gab einen Unfall auf der Straße.	There’s been an accident on the road.
It’s an emergency	Es ist ein Notfall.	Das ist ein medizinischer Notfall.	This is a medical emergency.
I am in danger	Ich bin in Gefahr.	Ich fühle mich bedroht – ich bin in Gefahr.	I feel threatened – I am in danger.
I’m feeling sick	Mir ist schlecht.	Mir ist plötzlich sehr schlecht geworden.	I suddenly felt very sick.
I’m in pain	Ich habe Schmerzen.	Ich habe starke Schmerzen im Bauch.	I have severe stomach pain.
Can you help me?	Können Sie mir helfen?	Entschuldigung, können Sie mir helfen?	Excuse me, can you help me?
Police	die Polizei	Ich brauche die Polizei!	I need the police!
Fire service	die Feuerwehr	Rufen Sie die Feuerwehr, es brennt!	Call the fire service, it’s burning!
Rescue service	der Rettungsdienst	Der Rettungsdienst ist unterwegs.	The emergency service is on the way.
Ambulance	der Krankenwagen	Der Krankenwagen ist angekommen.	The ambulance has arrived.
Pharmacy	die Apotheke	Wo ist die nächste Apotheke?	Where is the nearest pharmacy?
Hospital	das Krankenhaus	Ich fahre ins Krankenhaus.	I’m going to the hospital.
Medicine	die Medizin	Ich brauche meine Medizin.	I need my medicine.
Poisoning	die Vergiftung	Ich glaube, ich habe eine Vergiftung.	I think I have poisoning.
Heart attack	der Herzinfarkt	Er hat möglicherweise einen Herzinfarkt.	He may be having a heart attack.
Stroke	der Schlaganfall	Sie zeigt Symptome eines Schlaganfalls.	She is showing signs of a stroke.
Choking	Ich habe mich verschluckt.	Hilfe! Ich habe mich verschluckt!	Help! I’m choking!
Difficulty breathing	Atemnot	Ich bekomme keine Luft.	I can’t breathe.
Wounded	verletzt	Er ist schwer verletzt.	He is seriously wounded.
Wound	die Wunde	Die Wunde blutet stark.	The wound is bleeding heavily.
Bleeding	die Blutung	Ich habe eine starke Blutung.	I have heavy bleeding.
Concussion	die Gehirnerschütterung	Ich glaube, ich habe eine Gehirnerschütterung.	I think I have a concussion.
Diabetic	der Diabetiker / die Diabetikerin	Ich bin Diabetiker und brauche Insulin.	I am diabetic and need insulin.
Give birth	ein Kind bekommen	Meine Frau bekommt ein Kind!	My wife is giving birth!
Unconscious	bewusstlos	Er ist bewusstlos – atmet aber noch.	He is unconscious but still breathing.

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Emergencies – Assisting someone else

Emergencies – Assisting someone else In Germany, helping someone in an emergency is not just the right thing to do — it is a legal duty.According to Section §323c of the German Criminal Code (Strafgesetzbuch), you are obliged to provide assistance to a person in need, as long as it does not put you in serious danger yourself. If you cannot help directly, you must call for help: 112 – National emergency number (ambulance, fire brigade)

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