The following numbers can be dialled in an emergency, either from a landline or mobile phone.
112
The national emergency number. This can be used for any medical or fire/smoke/explosives emergency. It can also be dialled when someone is trapped or if you witnessed a suicide attempt
110
The national police force. Call this number in case of attempted theft or damage. An assault or risk to life
Instructions
- Dial and wait to be connected to an operator.
- Clearly state the incident.
- Indicate how many people require help and if any weapons or dangerous substances are involved
- Indicate your location and explain how to reach you.
- Answer all the questions asked and follow the operator’s advice.
- Do not hang up until you are told to do so.
- Try to keep your phone free after hanging up, as they may try to call back. See below for phrases
Heimwegtelefon
A service you can call at night if you feel uncomfortable on your way home. A volunteer will speak to you on the phone until you are safely home. They can dispatch emergency services if needed. It works throughout Germany and is a free service. You can use it on Sunday to Thursday from 21:00 until 24:00 and on Friday to Saturday from 22:00 until 02:00 the next morning Save the number on your phone – 030 12074182
Other import numbers
Number | Information | Website |
---|---|---|
116 117 | Non-emergency medical (doctor on call) | |
19 240 | Toxic substance emergency | |
19 295 | Alcoholics Anonymous | |
0711 70 10 70 | Air rescue | |
0800 111 01 11 | Suicide hotline | |
0800 111 03 33 | Kids and youth hotline / Kinder und Jugendtelefon | |
0800 111 05 50 | Parental hotline / Elterntelefon | |
0180 331 94 11 | AIDS hotline | |
116 111 | Hotline for Children to use | |
030 12074182 | Heimwegtelefon Speak to someone while walking home alone | |
116 016 | Helpline for violence against women | Hilfetelefon |

German emergency phrases
English | German |
---|---|
I need a doctor | Ich brauche einen Arzt. |
I need a hospital | Ich brauche ein Krankenhaus. |
Call an ambulance! | Rufen Sie einen Krankenwagen! |
There’s been an accident | Es gab einen Unfall. |
It’s an emergency | Es ist ein Notfall |
I am in danger | Ich bin in Gefahr |
I’m feeling sick | Mir ist schlecht. |
I’m in pain | Ich habe Schmerzen. |
Can you help me | Können Sie mir helfen |
Police | die Polizei |
Fire service | die Feuerwehr |
Rescue service | der Rettungsdienst |
Ambulance | der Krankenwagen |
Pharmacy | die Apotheke |
Hospital | Das Krankenhaus |
Medicine | die Medizin |
Poisoning | Vergiftungen |
Heart attack | Herzinfarkt |
Stroke | Schlaganfall |
Choking | Würgend |
Difficulty breathing | Schwierigkeiten beim Atmen |
Wounded | Verletzt |
Wound | die Wunde |
Bleeding | Blutung |
Concussion | Gehirnerschütterung |
Diabetic | Diabetiker |
Give birth | Gebären |
Unconcious | Bewusstlos |
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Mental health support
Moving can be such an exciting experience, but leaving your familiar surroundings and support networks behind can also be quite unnerving and stressful.It is very important to find or set up your support structures as soon as possible.Try to keep in contact with your mental health care professionals in South Africa, at least in the transition period. Most will offer online sessions.Make sure you have enough medication with you for at least three months before moving to Germany.As soon as you are settled in, find a mental health care professional in Germany. Waiting times can be very long so the sooner you find someone the better. We do have medical professionals, with a South African background, listed on our website. See the links below.Make sure you get your medication prescriptions as soon as possible. Finding a doctor can be challenging, especially if you are looking for an English-speaking doctor. The following websites can help in your search. Jameda Med kolleg Doctolib – can also book your appointment here Therapyroute – Find Psychotherapists, Counsellors, Psychologists, Psychiatrists, Psychoanalysts, Mental Health Clinics, etc. near you. Therapie.de – Search by location and language We suggest you contact every practice close to you and see where to get the earliest appointment. 💊 Need Advice on Medication in Germany?If you have questions about the medication available in Germany, check out our Contact a Pharmacist service on our website. You can send your questions directly to a South African pharmacist working in Germany. Getting an appointment/help faster You may face long waiting times if you are on public medical aid in Germany. This is because a practice must pay large sums to get a “Kassensitz” license to be allowed to bill the public health system. It is easier to get an appointment when you are on private medical aid. Some suggestions on how to get an appointment faster: Go to your house doctor (Hausartz) and get a referral to a specialist (Facharzt) Ask that he adds a “Dringlichkeitscode” Call 116117, they will ask for this code to organise an appointment with a specialist. You can also do it online When you use this service you cannot choose the specialist Where to find help Telefonseelsorge Hotline Germany Suicide Hotline 0 800 181 0771 Caritas TelefonSeelsorge Berlin und Brandenburg Deutsche Gesellschaft für Suizidprävention Search for Zentrum für Psychiatrie Expat Therapist in Germany BetterHelp Instahelp – Psychologische Beratung Online TeleClinic online Arzt Trova Health – A digital health and wellness company created specifically for expats, providing mental health and remote care services worldwide. Loniness Network – Loneliness Network Germany (KNE) addresses the causes and consequences of loneliness and promotes the development and exchange of knowledge on possible prevention and intervention measures in Germany. Listed on our website Apps In today’s fast-paced world, maintaining mental health is crucial. Apps can help you take proactive steps towards a healthier mind. For example, some apps can offer guided meditations and soothing sounds to reduce stress and improve sleep, you also get apps that connect you with licensed therapists for online counselling, and apps that track your emotional health and offer insights. Here are some suggestions: Sanvello On-demand help for stress, anxiety and depression Wysa – Everyday Mental Health Hey Happy Tips Chat with friends and family at least twice a week, make fixed appointments if needed Deep breathing techniques Colouring in Have a gratitude list Have a list of things you can do that cheer you up and take your mind off things Exercise is excellent to help fight depression and anxiety. Get out in nature as often as possible Sunshine If you are so inclined, religious support groups and prayer Resources on the web Mental Health in Germany – Expatica Headroom – Online Mental Well-Being Platform in South Africa. They offer online sessions Support from fellow South Africans Ladies Table – South African Ladies in Germany Facebook Group We have a support group on our website, you need to be a member to use it, membership is free We have a Whatsapp group that you can join. To join the Whatsapp group please see the links on our Facebook page, or you can contact us via email Vocabulary Downloadable file with English and German Terms – Mental health

Emergencies – Assisting someone else
It is very important that you are aware that according to Section § 323c of the Criminal Code (Strafgesetzbuch) your are obliged to help a person in need. You can either call 112 (national emergency number) and 110 (The police) to get assistance. Section 323c1. Failure to render assistance; obstruction of persons rendering assistance1) Whoever does not render assistance in the case of an accident or a common danger or emergency although it is necessary and can reasonably be expected under the circumstances, in particular if it is possible without substantial danger to that person and without breaching other important duties, incurs a penalty of imprisonment for a term not exceeding one year or a fine. 2. Whoever obstructs a person who is rendering or wishes to render assistance to another person in such a situation incurs the same penalty. German (1) Wer bei Unglücksfällen oder gemeiner Gefahr oder Not nicht Hilfe leistet, obwohl dies erforderlich und ihm den Umständen nach zuzumuten, insbesondere ohne erhebliche eigene Gefahr und ohne Verletzung anderer wichtiger Pflichten möglich ist, wird mit Freiheitsstrafe bis zu einem Jahr oder mit Geldstrafe bestraft. (2) Ebenso wird bestraft, wer in diesen Situationen eine Person behindert, die einem Dritten Hilfe leistet oder leisten will. What does this mean? According to bussgeldkatalog.org “StGB: Section 323c regulates failure to provide assistance.Failure to provide assistance, legally standardized in § 323c StGB, is a so-called genuine omission offense. In contrast to the bogus omission offenses, this is expressly regulated as an act of omission. The purpose of the standard is to ensure a general duty of solidarity. Anyone who is able to provide help should do so if an accident occurs. The penalty for failure to provide assistance is imprisonment of up to one year or a fine. It is therefore a misdemeanor and not a crime. The latter is a criminal offense, the minimum of which is punishable by imprisonment of one year or more. If the range of punishment is below this, there is talk of an offense. Paragraph 1 of Section 323c of the Criminal Code states: Anyone who does not provide help in the event of an accident or common danger or need, although this is necessary and can be expected from the circumstances, in particular without significant personal risk and without violating other important obligations, will be punished with imprisonment for up to one year or with a fine. There are numerous examples of failure to provide assistance. Classic situations are those in which a person has been injured as a result of an accident and a passer-by remains inactive without providing first aid or alerting rescue workers. Failure to provide assistance can also be considered if witnesses of bodily harm fail to take the measures outlined above, although they would have been able to do so without further ado.” Related content

Disaster preparedness
Preparedness is the key to safety. The Federal Office of Civil Protection (BKK) advises keeping essential items at home to stay prepared for unexpected disasters. Such events, including extreme weather like heavy rain, snowstorms, or flooding, can happen without warning. To ensure your safety, it’s crucial to have enough supplies to last for an extended period. Recommended items include non-perishable food, bottled water, a first aid kit, a flashlight, extra batteries, a radio, and blankets. Additionally, keep important documents such as identification, insurance policies, and emergency contact information easily accessible. Being prepared can significantly improve your ability to handle a crisis. National Emergency Number -112 The national emergency number is 112 and it is crucial to memorise this number in case of emergencies. It is not only important for your safety but could also save someone else’s life. That being said, our website has a comprehensive section dedicated to providing you with a list of all the emergency numbers available in your area. Learn More NINA App It is highly recommended to install the Nina app (Notfall-Informations- und Nachrichten) from the BKK (Bundesamt für Bevölkerungsschutz und Katastrophenhilfe) for your safety and security in any emergency situation. By utilizing the Nina app, you can stay informed and receive vital updates about any potential dangers or threats and take appropriate actions accordingly. Learn More The BKK The Bundesamt für Bevölkerungsschutz und Katastrophenhilfe (BKK), or Federal Office of Civil Protection and Disaster Assistance, is a key authority in Germany responsible for enhancing the country’s preparedness for emergencies and disasters. It develops strategies for civil protection, provides guidance on disaster preparedness, and coordinates resources during crises. The BKK also supports federal, state, and local authorities in managing risks such as extreme weather, power outages, and other emergencies, ensuring the safety and resilience of the population. Learn More Good to know Smoke detectors – is mandatory in most states to have a smoke detector in your bedroom. As power failures are very likely in extreme weather, the BKK (Federal Office of Civil Protection and Disaster Assistance) has great tips on how to prepare for the loss of power. A manual on how to prepare and what to do during a disaster situation can be downloaded in German here, and also in English. A person can manage for three weeks without food but only four days without water or liquids. In all 16 Federal States, potassium iodide tablets (iodine tablets) are stocked by the disaster control authorities. Below are some items on the list from the BBK that they suggest you have in your house. You can download the complete list of suggestions here Food and drinks – plan for 10 days per person Beverages – 2 litre per day Grain, Cereal products, potatoes, pasta and rice – 3.5 kg of each Tinned vegetables & legumes – 4 kg Milk – 2.6 kg Fat and oils – 0.357 kg Sugar, honey, dried products like Mash, salt Tinned Fruit and dried nuts Pet food if you have any pets Medical Items DIN First aid kit (see link) Pain tablets Prescribed Medicine Antiseptic ointment Flu medicine Meds for tummy troubles Tweezer Thermometer Hygiene Items Soap and detergents Toothbrushes and toothpaste Toilet paper Camping toilet (see link) Garbage bags Household gloves Disinfectant Fire prevention Keep the attic and basement as clean and uncluttered as possible Fire extinguisher Smoke detectors Water bucket Power loss Candles or tea lights Matches (Streichhölzer) or fire lighter (Feuerzeug) Torch with extra batteries Camping stove with burning fuel A heater that does not work with electricity, with enough fuel Having enough cash reserves at home, ATMs work with power. Charged power/battery banks Communications A Battery operated radio with spare batteries, so you can listen to notifications Battery bank for mobile phones A whistle or signalling device to alert rescuers, in case you’re trapped or need help Emergency contact list with phone numbers and addresses of nearby shelters, hospitals, and emergency services There are many more suggestions on the list for example make sure to have important documents, such as identification, insurance papers, and copies of important medical records in a waterproof and portable container. It is also recommended to have an emergency bag ready and stocked with essentials like clothes, blankets, and other necessary items. Being prepared can make all the difference in a crisis. Stay safe! Obligation to assist a person in need It is very important to remember that in Germany, you have moral and legal obligations to help a person in need, as stated in Section § 323c of the Criminal Code (Strafgesetzbuch). Helping others is not just a moral duty, but also a social responsibility that we should all take seriously. (1) Wer bei Unglücksfällen oder gemeiner Gefahr oder Not nicht Hilfe leistet, obwohl dies erforderlich und ihm den Umständen nach zuzumuten, insbesondere ohne erhebliche eigene Gefahr und ohne Verletzung anderer wichtiger Pflichten möglich ist, wird mit Freiheitsstrafe bis zu einem Jahr oder mit Geldstrafe bestraft.(2) Ebenso wird bestraft, wer in diesen Situationen eine Person behindert, die einem Dritten Hilfe leistet oder leisten will. Translation of Section 323c Failure to render assistance; obstruction of persons rendering assistance1. Whoever does not render assistance in the case of an accident or a common danger or emergency although it is necessary and can reasonably be expected under the circumstances, in particular, if it is possible without substantial danger to that person and without breaching other important duties, incurs a penalty of imprisonment for a term not exceeding one year or a fine.2. Whoever obstructs a person who is rendering or wishes to assist another person in such a situation incurs the same penalty. Why South Africans in Germany Should Register with DIRCO Registering with the South African Embassy or Consulate while living in Germany is an important step for all citizens abroad. By signing up, you enable the Embassy to better understand where South Africans are located across cities and regions in Germany, allowing them to plan and assist more effectively.This registration can be invaluable during emergencies such as evacuations, natural disasters, or family crises,
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