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South Africans in Germany

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Internet TV and mobile

Internet, mobile and television packages are usually sold as a bundle. 
Fibre is available in most big cities but not in remote towns. 

Legal

After registering at the Bürgerampt you will receive a reminder to pay for your TV licence.
Please make sure you know the rules regarding VPN’s, streaming services, and downloading music.

The TKMoG (Telecommunications Modernisation Act), came into force on December 1, 2021. If the provider does not provide the contractually agreed transmission rate, the customer can now reduce the monthly fee based on the newly introduced proportional reduction right. A special right of termination can also be used under certain circumstances. If a technician does not come on the agreed date or if there is a fault that has not been rectified, this can lead to compensation claims against the provider.

Another change is that providers have to offer a 12-month contract and not only 24-month contracts. If the contract has expired you can now cancel it with a one month notice period. Previously your contract was automatically extended for another year if you did not cancel it in time. The new regulation will also apply to existing contracts.

Comparative Sites

Websites like Check24 and Verivox makes a comparison of products, services and prices.
Make sure you understand the terms and conditions before signing up.

Service providers

Most service providers offer packages that include Home internet, mobile phone, landline and television packages.
Please confirm that the service is available where you live before signing up. This is called Internet Verfügbarkeitsprüfung

Vocabulary

  • Mobile phone
  • Landline
  • Fiber optic
  • Contract
  • DSL line
  • Connection
  • Contract term
  • Tariff/Rate
  • Pre Paid
  • International rate
  • das Handy
  • das Festnetz
  • die Glasfaser / die  Faseroptik
  • der Vertrag
  • das DSL-Leitung
  • der Anschluss
  • die Vertragslaufzeit
  • der Tarief
  • Ohne Vertrag
  • Ausland Tarif

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